Frequently Asked Questions
Do you offer a warranty on your products?
Yes, we stand by the quality of our products. Most items come with a one-year warranty covering manufacturing defects. Please refer to the product page for specific warranty details.
Can I change the contents of my order?
Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.
How long will my order take to ship?
Typically, orders are processed and shipped within 3-5 business days. However, delivery times can vary based on your location and the specific item ordered. You will receive a shipping confirmation with tracking details once your order has been dispatched.
What if my order is lost or stolen?
If your order appears to be lost, please contact our customer service team with your order number and we'll investigate the issue. In cases where the package was marked as delivered but is missing, it may be considered stolen. While we don't directly replace stolen items, we recommend you file a police report and contact your home insurance for possible coverage.
ORDERING
How do I place an order on the website?
Browse any product you want to purchase. You can find the products using the website’s main search box or navigate through product categories. Add the product you want to buy in your cart then you can proceed to check out to place your order.
What payment method available on your website?
We accept all major credit cards (VISA, MasterCard, American Express and Discover card, Google Pay, Apple Pay etc.). You can using debit/credit card through PayPal.
How do I cancel/change my placed order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
SHIPPING
Do you Accept Cash On Delivery (COD)?
No, we do not accept COD. All orders must be prepaid by USA issued credit card, PayPal or other payment methods accepted in this website.
How do you process my order?
When you place an order to the website, we will process it for 2-5 business days. We are shipping our products from our warehouse in Florida, we will sent you a notification email together with your tracking number whenever your order is processed.
What shipping carriers do you use?
We use some of the major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
